Service User

First Call’s Service User Payroll Scheme is a huge benefit for any local authority Service User who welcomes help in dealing with the administration of the payroll for their Personal Assistant.

The truth is that the moment you have a Personal Assistant, HM Revenue and Customs consider you as an employer, and you have to jump through the same hoops as any business employing hundreds of staff.

Using First Call’s Carers’ Direct Payment scheme takes away all the stress and worry attached to this. We already handle direct payment for carers across South Wales and the south west of England, and we can help you too!

We offer two levels of service; a basic payroll package and a fully managed service both of which are provided at very competitive prices.

Basic Payroll Package

Our basic package we’ll do the sums and send you payslips to give to your Personal Assistant, then all you have to do is pay them and HMRC the amount we’ve calculated for you.

Managed Direct Payment Payroll Service

Our fully managed service does more.

We can look after all your book-keeping and financial administration, organise payroll to ensure your Personal Assistants are paid the right amount, on time, every time. We will also help you to ensure your direct payment budget is adhered to and that all paperwork is completed in accordance with your local authority and HMRC’s requirements.

This is how it works:

Your local authority will pay your fund directly into a client account that we’ll look after and administer on your behalf.

We’ll do all the sums, sorting out things like holiday and sick pay, and we’ll pay your Personal Assistant, making sure they get their payslip. We’ll also look after their National Insurance payments and tax.

So that you know you’re secure we’ll send you a bank statement every three months as well as giving your Local Authority a copy of your client account and paperwork for them to audit.

Finally and most importantly we have a friendly team of accounting professionals who are on hand to provide you with advice and help over the phone on a dedicated number when you need it.

Need a Hand?

Want help with the management of your Direct Payment budget and to meet your obligations as an employer to your Personal Assistant? Give the team at First Call a ring on 0333 577 9810 and let us start to take the strain.

We also have further information about accessing Direct Payments and the relevant forms here