FCF RESPONSE TO CORONAVIRUS (COVID-19) FOR CLIENTS

March 18, 2020 3:34 pm Published by

The team at FCF want to reassure clients that we are already prepared for our staff to work from home and whilst in self-isolation.

Looking after our clients and our staff are our top priorities during the coming months.

Our telephone lines remain open as normal during this time, however due to call volumes and home working arrangements please be aware that the lines may be busy and there may be delays in responding to messages left on our answerphone.

As the FCF offices may not be staffed during the outbreak of Coronavirus (COVID-19),  from week commencing 23rd March 2020 we must advise that receipt of paperwork and client information which has been posted to our office address may be subject to delays in processing. We recommend that clients scan and email paperwork from this date.

To ensure any queries are responded to as quickly as possible:

Payroll –  please email your query to:  payroll@firstcallfinancials.co.uk

Accountancy/business – please email your query to your direct contact at FCF on their usual email address

As the situation is changing rapidly, we refer you to the links below for the latest information available for employers, employees and businesses from the government and NHS:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19

https://www.acas.org.uk/coronavirus

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

https://www.nhs.uk/conditions/coronavirus-covid-19/

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